New Wave Health review

A Virginia Beach platform with a separate clinical relationship

The contact page identifies New Wave Health LLC at 1832 Kempsville Road, Suite 112, Virginia Beach, Virginia. The company describes telehealth in Virginia and other states where its providers are licensed. A homepage nationwide-delivery phrase is not sufficient confirmation that a particular clinician and product are available in every state.^[source]

The terms describe the LLC as a technology platform connecting patients with independent providers and pharmacies. The treatment pages advertise a clinical assessment, a whole-health plan, structured check-ins and direct messaging. We have not established the individual treating clinician, medical group or dispensing pharmacy assigned to a new patient. Ask for those names and their relevant licensing before care begins.

A general starting figure is not a two-drug price comparison

The homepage says plans start at $139 per month, subject to provider review. The semaglutide and tirzepatide pages describe pricing discussed before charging and no dose-change surcharges, but they do not establish a full public price table for the two standard treatments. We have not assigned the $139 figure to both medicines or treated it as a confirmed renewal amount.^[source]

The terms describe a bundled subscription that can include provider, pharmacy and platform fees, with intervals shown at checkout. Ask what is paid initially, the exact supply, future amount, any tests, and whether all advertised follow-up is included. A monthly label alone does not tell you the total obligation if a longer commitment is offered.

The trial curve is not a measured New Wave result

The semaglutide page references STEP 1 and SUSTAIN, while the tirzepatide page references SURMOUNT-1. It also makes statements about typical response, speed and relative weight loss. Those references do not establish a head-to-head test of New Wave’s two compounded preparations or the outcome of its own care program.^[source]

A comparison must keep formulation, dose, population, duration and outcome definition aligned. Separate trials cannot establish that a particular provider’s tirzepatide program acts faster or is better for an individual than its semaglutide program. The site’s patient stories, ratings and animated counters were not independently verified; none becomes a score in this review.

New Wave says prescriptions are prepared by partner compounding pharmacies. FDA guidance explains that compounded medicines are not FDA-approved and are not subject to its premarket safety, effectiveness and quality review. Do not transfer an approved-product study result to a different preparation without evidence for that preparation.^[source]

The treatment FAQ and terms give different notice periods

Both treatment pages say memberships may be canceled with 30 days’ notice before the next billing cycle. The terms instead describe turning off auto-refill in the user portal at least 48 hours before the monthly processing date. They describe an initial charge followed by recurring charges every 30 days, with advance notifications five to seven days before a transaction.^[source]

We could not reconcile those two cancellation deadlines from the public documents. Ask the company which rule applies to the chosen plan, obtain the actual next processing date and save written confirmation. Do not assume the shorter period overrides the other page, or that a support message by itself has disabled renewal.

The prescription-cancellation and refund clauses also need clarification

The terms allow an initial prescription-order cancellation within 24 hours only if the order has not yet reached the provider network. They then list refund situations including an unshipped order, a prescribing refusal, an incorrect medicine, delivery damage or failure to meet required safety standards. The treatment FAQ separately says consultations, visits and fulfilled prescriptions are nonrefundable once services begin or medication is processed.^[source]

These statements do not establish one clear timeline for every order. Ask how the 24-hour/provider-network condition relates to the unshipped-order clause, which fees remain payable and what happens after clinical review. This review reports the published differences rather than making a legal determination or promising a refund.

For an incorrect or damaged item, the terms ask for contact within 48 hours of delivery, with an order number and description, and may request photographs. Future-subscription cancellation, the current prescription order and a delivery problem are separate requests. Keep the relevant order-stage evidence with each request.

Use the published channels to resolve the missing details

The contact page lists weekday clinical hours of 9 AM to 5 PM and says the inquiry team aims to respond within 24 hours. We did not measure that response or clinical messaging. The published phone is 757-573-0882; the contact page provides the email and inquiry channel. No message or medical information was submitted for this review.^[source]

Before making a decision, confirm state availability, the exact price and pharmacy, follow-up arrangements and the governing cancellation/refund terms. The comparison guide below explains why provider documents and clinical trials answer different questions. A polished treatment story should not replace that practical verification.

Your questions, answered

Keep reading